British Journal of Nursing, Vol. 19, Iss. 2, 27 Jan 2010, pp 76 - 77
In every other industry, 'the customer is king'- so why should health care be any different? With reference to the Department of Health's newly published legislation, Real Accountability: Guidance on the NHS duty to report on consultation, Alan Glasper examines the importance of patient and carer input into NHS services.